The implementation of online banking in Indonesia is in line with the increasingof mobile device users who have become a part of people’s lifestyle, hence onlinebanking offers easiness to access on banking services. This study is to examine riskmapping on the implementation online banking using ERM approach, including riskmitigation strategies for identified risks. This research was conducted at XYZ Bankwho has implemented online banking. The results of this study find 55 potentialrisks. Some of it identified risks related to bank system security such as vulnerabilityto viruses, malware, hacking, also access information by an unauthorized person.Risk mitigation strategies applied by XYZ Bank is mostly done by managing the riskbecause the implementation online banking is still on the development process, andthe Bank remains optimistic with the future prospect of online banking by staying withgovernment regulations.
Jaya Sakti, Mochamad Aji; Achsani, Noer Azham; and Syarifuddin, Ferry
"Online Banking Implementation: Risk Mapping Using ERM Approach,"
Bulletin of Monetary Economics and Banking: Vol. 20:
3, Article 5.
Available at: https://bulletin.bmeb-bi.org/bmeb/vol20/iss3/5